Our Privacy Promise

 

Tastes Of History (referred to as “we, “us” or “our”) is fully committed to the protection of your rights and your privacy.  We take your privacy seriously and treat with great care all the information you share with us.

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Our Privacy Policy explains how we collect, store and use the personal information you give us. If you have any questions about how we look after it, then please contact us at info@tastesofhistory.co.uk

 

We promise:

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• To be clear about why we need to collect your personal information and what we are going to use it for.

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• To make it easy for you to tell us how you would like us to keep in touch.

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• To only collect the information we need to make sure we deliver the best service.

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• To never sell your personal information nor share it with other organisations for their own marketing purposes.

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• To take good care of your personal information, and make sure it is up to date, safe and secure at all times.

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• To make sure that any suppliers or partners who carry out work on our behalf meet the same high standards that we adhere to when handling your personal information.

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Policy Overview

 

We collect information about customers, website visitors, suppliers, and other stakeholders in both digital and paper formats.

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Additionally, we also collect details automatically about the pages you visit on our website.  Please see our Cookies Policy for more information.

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In choosing to share your personal information with us, you will be agreeing to our collection and use of your information as described in this policy.

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We use the information you share with us to:

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• Make sure you receive the product, service or information you have requested or bought.

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• Carry out reasonable administration of your bookings.

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• To keep in touch with you in the way that you want. 

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• To better understand our customers so we can personalise and improve the services we offer.

 

For details of how we do this please read the full policy.

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We will need to make changes to this policy from time to time, to make sure that we are always providing you the latest information about what is happening to your personal information.  The current version will always be posted on our website.

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What information do we collect and how?

 

We collect personal information about you that helps us to deliver and improve our services.  This includes:

 

• Name and address.

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• Email address and telephone numbers.

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• Payment information such as bank details.

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• How you would like to hear from us.

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• Enquiries and feedback.

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If you have contacted us on behalf of an organisation, for example making a school booking or event enquiry, we will also store details of individuals in their professional capacity.

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When visiting our website, information is collected about your IP address and the pages you visit.  This helps us to understand which areas of our website are most useful and to make decisions on future improvements.  This does not tell us who you are and where you live unless you choose to provide us with that information.  Please see our Cookies Policy for more information.

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What do we do with your information?

 

We will make sure that:

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• You receive the product or service you have requested. 

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• We process any payments and send you information relating to that service.

 

Please do let us know if your details have changed.

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Marketing and Communication

 

Receiving direct marketing information from Tastes Of History will always be your choice, and you can choose how you would like to receive that information from us.

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You can also change your mind at any time, and we will keep your preferences up to date.  If you would like to update how you would like to hear from us please email us at info@tastesofhistory.co.uk.

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We will only contact you for marketing purposes by telephone or text message (SMS) if you have told us we can.

 

We will only contact you by email for marketing purposes if you have told us you would like to hear from us this way, or to let you know about services you have previously bought.

 

We may contact you occasionally by post if you have told us you would like to hear from us this way. Tastes Of History operates on a number of social media platforms, such as Facebook and Twitter, in accordance with their own terms and conditions.  We may try to match your email address with your social media account so we can tailor any advertising and reach you, and others like you, with relevant information about how you can support our cause.  This information is always provided in an encrypted format.  If you do not want to receive targeted advertising from us please refer to the privacy settings and instructions provided by the social media site.

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Who will have access to my information?

 

Your information will be only be accessible to our staff in order for us to carry out our role in line with this Privacy Policy.

 

We will never sell your personal information and we never share it with other organisations for their own marketing purposes.  We will only share your personal information where:

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• We are legally required to, or as a result of a lawful request by a governmental or law enforcement authority.

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• We have engaged a supplier or contractor to carry out services on our behalf.

 

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.  This includes where an additional external web page or site has been built for Tastes Of History.

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How do we keep your information safe?

 

We regularly review our measures to ensure they are up to date and in line with latest developments, particularly if we are handling payment information. 

 

If you have a password to allow access to certain parts of our website, you must keep that password safe and not share it with anyone or your personal information could be at risk.

 

We store most of your personal information within the United Kingdom.  Third-party providers, for instance web hosting services, may collect and store data elsewhere,  Such information may be used by them in accordance with their privacy policy, which may differ from ours.

 

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies. 

 

If we dispose of your information, it will always be done securely.

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How to get in touch and understanding your rights

 

We want to ensure you remain in control of your personal data.  Part of this is making sure you understand your legal rights, which are as follows:

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• The right of access to a copy of the information we hold about you.

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• The right to have your data erased (though this will not apply where it is necessary for us to continue to use the data for a lawful reason e.g. HMRC).

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• The right to have inaccurate data rectified.

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• The right to object to your data being used for marketing.

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• Where technically feasible, you have the right to personal data you have provided to us which we process automatically on the basis of your consent or the performance of a contract.  The information will be provided in a common electronic format.

 

Please bear in mind that there are exemptions to the rights above and though we will always try to respond to your requests there may be situations where we are unable to do so.

 

If you are not happy with our response or you believe that your data protection or privacy rights have been infringed, you can complain to the UK Information Commissioner’s Office which regulates and enforces data protection law in the UK.  Details of how to do this are available at the Information Commissioner’s Office website at www.ico.org.uk.